Our Pledge to Your Satisfaction
At EliteGunBroker, we’re dedicated to ensuring your satisfaction and strive to offer you the highest quality products and services. If, for any reason, you find yourself not entirely satisfied with your purchase, rest assured that we’re here to assist you with our straightforward return policy.
Return Eligibility
To qualify for a return, please meet the following conditions:
Timeframe: You have 30 days from the date of purchase or receipt of your order, whichever is later, to initiate a return. Condition: The item(s) being returned must be in new, unused, and unaltered condition, with all original packaging, tags, and accessories included. Firearms and Ammunition: Due to safety and legal regulations, sales of firearms and ammunition are final. Unfortunately, we cannot accept returns or exchanges for these items. If you encounter any issues with a firearm or ammunition purchase, please reach out to our customer support team for assistance. Return Process
Contact Us:
Initiate a return by reaching out to our customer support team at sales@elitegunbroker.com to obtain a Return Authorization (RA) number. Complete the Return Form: Fill out the Return Form provided by our customer support team, making sure to include the RA number. Packaging: Securely package the item(s) you wish to return, ensuring they are well-protected during transit. Return Shipping: You are responsible for the return shipping costs, unless the return is due to an error on our part. We recommend using a trackable shipping method for your peace of mind. Inspection and Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet our eligibility criteria. If the return is approved, we will process your refund or exchange within 3 business days. Refunds and Exchanges
Refunds:
If your return is approved, we will initiate a refund to your original payment method. Please allow up to 3 business days for the refund to reflect in your account, as processing times may vary depending on your financial institution. Exchanges: If you prefer to exchange the item for a different one, please specify your choice when initiating the return. We’ll do our best to accommodate your request, subject to product availability.
Contact Us
For any inquiries or additional assistance regarding our return policy, feel free to contact our customer support team at sales@elitegunbroker.com. We’re here to assist and ensure your shopping experience with us remains positive.
EliteGunBroker reserves the right to update or modify this return policy as necessary. Please review this policy periodically for any changes.
